DDOS Attack Resolved
DDOS Attack Resolved
For the past week, we have been receiving intermittent attacks of all types. They used our email service to contact & harass us. We are not able to identify or press charges against the attacker because our service is anonymous. The one thing we know is that the attacker feels that "Privacy is Terrorism". This is a sentiment that we disagree with.
All known attacks have been mitigated and I wanted to share the details about it with all of you because we feel transparency is best.
The primary DDOS attacks were not able to put down the website, instead, they made the website act extremely slowly.
Mobile users were re-directed to email accounts alleged to be owned by the attacker. You did not have the attacker's decryption passphrase so nothing in the account was readable. Alternatively, your privacy and security were not compromised in any way because no one has your decryption passphrase, not even us.
In rare cases, incoming or outgoing emails went to the wrong location inside the CTemplar ecosystem. When this happened, the emails were encrypted and unreadable. We've corrected this retroactively.
Your privacy and security have not been comprised in any way. No one has the ability to decrypt your encrypted content including us. It is mathematically impossible, our open-source code shows this.
How do you know I’m not lying to you about this? All I have to offer you is honesty. Any lies would be quickly detected by those of you who are computer savvy, and this service would cease to be relevant.
Email services are difficult to operate. Even Gmail had issues and outages in December 2020. However, I understand that this has been a frustrating process for all of you. We will be processing refunds for anyone who wants them. Please contact our support at support@ctemplar.com.
We apologize that we didn't foresee these issues We will be taking many precautions and steps to prevent this from happening in the future. We hope you will continue to allow us to serve you but we will be processing refunds for anyone who wants them, just contact support.
Serving you with this email service is our passion.
Kind Regards,
Thank you for the transparency it is greatly appreciated. I know all to well that Google services fail all the time and it messing with all kinds of things. I am glad you guys got things figured out and back to normal. I hope this whole thing becomes a learning experience and your service only becomes stronger and more resilient to future attacks. I appreciate what you do and I will continue to test drive your service and if things look good will become a member. Thank you.
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